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FAQs
Find out the answers to the most frequently asked questions.
What is the status of my order?
Where is my package?
How do I check the delivery time?
How do I place an order?
What are the methods and costs of delivery?
How can I return my order?
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If you cannot find the answer to your question in our FAQ section, please contact us directly.
Customer service
Mon.-Fri. 10:00 - 18:00
24.12 (Tuesday) closed
25.12 (Wednesday) closed
26.12 (Thursday) closed
31.12 (Tuesday) 08:00 - 16:00
01.01 (Wednesday) closed
Customer service 
Mo - Fri 08:00 - 20:00
Sat 09:00 - 17:00
Sun 11:00 - 19:00
24.12 (Tuesday) 08:00 - 14:00
25.12 (Wednesday) closed
26.12 (Thursday) 11:00 - 19:00
31.12 (Tuesday) 08:00 - 16:00
01.01 (Wednesday) 13:00 - 19:00
Call and order
Mon.-Fri. 10:00 - 18:00
24.12 (Tuesday) closed
25.12 (Wednesday) closed
26.12 (Thursday) closed
31.12 (Tuesday) 08:00 - 16:00
01.01 (Wednesday) closed
