Exchange
Exchange of goods
If you want to exchange the product, you can do it within 30 days of receiving the shipment!
How to use the exchange?
- Go to the page:
and log in to your KSK account or enter your order number if you placed an order without logging in.
- In Order History, select the correct order and click Return or Claim next to it.
- Then, select Exchange.
- Select the product to be exchanged, the quantity and the reason for the exchange.
- In the next section, you choose the method of return - Parcel Post, DHL courier, return at the retail store or shipping at your own expense. Due to the dimensions of the shipment, return by Parcel Locker may not be available.
- All that is left is to send the package! Here are instructions on how to prepare your shipment: instructions for preparing shipment.
We will contact you to arrange the details of the exchange.
Free exchanges apply only to parcels shipped from addresses within Poland that weigh no more than 30 kg.
Replacement with PayPo
In our shop you can exchange a product by returning it and ordering another one, and we will refund the funds for the first purchase. To streamline the process, we recommend exchanges with PayPo!
How it works?
- You want to exchange product A,
- You order product B and choose PayPo payment,
- You don't pay - PayPo pays for you,
- We send product B to you, and you send product A back to us via free returns,
- We return the funds for product A, then you pay back PayPo.
This way the exchange is quick and efficient, and you don't have blocked funds.
For more information about PayPo.